Data Deletion

Last Updated: June 25, 2026

You can request deletion of your ScamSense account and the personal data associated with it at any time. This page explains how to submit a request, what data is deleted, and how long the process takes.

1. How to Request Deletion

Send an email requesting account deletion from the email address registered with your ScamSense account:

• To: sales@xigmapro.com
• Subject: Account Deletion Request
• Include: The email address linked to your ScamSense account

We verify the request comes from the account owner before processing it. Requests submitted from an email address other than the one registered on the account cannot be verified and may be delayed.

2. What Gets Deleted

Once a deletion request is verified, we permanently remove:

• Account details — your email address, display name, and login credentials.
• Scan history — your saved scan results and associated metadata.
• Community activity — your scam reports, comments, likes, and shares tied to your account.
• Support history — correspondence linked to your account, unless retained per Section 3.

Text and screenshot content submitted for scanning is already processed in real time and not retained on our servers beyond analysis — see our Privacy Policy for details.

3. What We May Retain

In limited cases, we retain a minimal subset of information after deletion:

• Anonymized, aggregated data (e.g. scam trend statistics) that cannot be linked back to you.
• Records required by law, such as transaction records needed for tax or financial compliance, retained only for the legally mandated period.
• Information needed to prevent fraud or abuse, such as a record that an account was deleted, retained for a limited period to protect the integrity of the service.

4. Processing Time

We process verified deletion requests within 30 days. You will receive a confirmation email once your account and associated data have been deleted.

5. Withdrawing a Public Scam Report

If you previously made a scam report public via the Community Trend feature, deleting your account also removes that report from public view. If you only want a specific report removed without deleting your whole account, mention this in your email and we'll process it separately.

6. Contact Us

If you have questions about this process or need help with a deletion request, contact us:

• Email: sales@xigmapro.com
• Website: scamsenseapp.com